Basic Tech Support Assistance 


My child can't sign into their school laptop? (they're getting a domain not found error message)

They need to type the Username and Password exactly as shown below.  The .\ in front of the Username is critical. The back-slash key is above the Enter key.

Username:   .\pwcsstudent

Password:    pwc$stud3nt



How do I connect my student's laptop to my home WiFi?

Click the globe icon on the taskbar and select the home WiFi in the list of available WiFi networks.

location image for glob icon

Provide your home WiFi password and click Connect.  The globe icon will change to a WiFi icon.  The number of curved arcs indicates signal strength.

location image for wifi icon

 

My child doesn’t know their e-mail?

  • Parents can find this info in Parent Vue under student info
  • Staff with HUB access and get this info in the HUB
  • Staff without HUB access, a roster should be provided to them
  • Username convention is LastNameFirstInitialMiddleInitialHSGradYear (Careful - check for uppercase letter I - it looks like a lowercase L)

 

My child doesn’t know their password?

  • Go to the Password Reset Link on the main pagepassword reset image
  • Click the Student option
  • Enter the student Username, Student Number, and Birth Date
  • Enter a new password, minimum of 8 characters
  • K-2 (letters, numbers, capital letter not required)
  • 3-5 (letters, numbers and 1 capital letter required)
  • Suggest something simple (like Reddog27) Can't include any part of their name 



My browser won’t work? 

  • Use Chrome as the browser.  If they get this message in Canvas, the browser can still work.  They just need to click off the message.  Browser error imageHowever, the message will continue to occur until the browser is updated.  If it is a school issued laptop, they can bring it to a school with WiFi enabled in the parking lot, turn it on, sign in and make sure they can browse the web (this ensures they are connected to the WiFi).  The update takes about 15-20 minutes to complete.  

 

What schools have WiFi enabled parking lots?

  • Here's the link for the list of schools.  It is updated frequently. 



My Zoom won’t work – needs Zoom Authentication? 

  • Click on Zoom in the Office 365 waffle
  • They must sign in once to configure their account prior to joining Zoom sessions with their teacher
  • Some students are getting a message that they must check their email to activate the account.  If they are in 3-5, they can check their email.  If they are K-2 and get this message, they cannot check their email as email is not enabled for them.  IT is aware of the problem and is working on a solution.Zoom Authentication 
  • For students using an APP or a tablet, they will not be able to join their teacher's Zoom sessions unless they activate their PWCS Zoom account.  Open the Zoom app.  At the bottom of the screen tap Sign in.  Then tap SSO (single sign on).

  SSO location

  • Type pwcs-zm-edu for company domain

Zoom domain locationpwcs-zm-edu

  • Enter the student's Office 365 username and click Next.  Then enter the student's Office 365 password.
  • Once the student has signed into Zoom, their account is now ready for the first day of school.  Students will then access their Zoom sessions with their teacher through Canvas.

Brief Video for extra help

What do I do in Canvas? 

  • When students login they will see all their courses 
  • They can go to My Homeroom and can click the Zoom link and it will take them there, but they need to have signed in at least once (see above directions). 

 

How do I become a parent Observer to access my students Canvas Account?
  • Use this link for the to find information for this question.


How do I find Office 365?
      

To find Student Office 365 account:
Office 365 icon

        Click link on Rosa Parks Web Page

       Type in the entire email address

         ex:  karriccb32@pwcs-edu.org
           and student password.

How do I get started with Bloomz?
        Link to Parent Info in Bloomz